Custom schedule - weekly and working-time rotation

[Martin Romih]

I am looking for a way to use Opsgenie with our current workflow.

We have weekly rotations of on-call agent, who should receive notification out of ordinary working hours. This means on-call persons should be notified on workdays only after 4 p.m. and before 8.a.m. and over weekends / holidays. This agent is not working during normal hours when he is on-call.

Inside working hours we have 2 shifts. First on-call agent covers the shift from 8 a.m. till noon, the other one from noon till 4 p.m.

Here is our standard weekly calendar:

 

Is there a simple way to achieve something like that in Opsgenie?

I have tried to create such calendar, weekly rotation is not an issue, but adding working-time daily rotations also includes person, who is already in the weekly rotation and should not be bothered with incidents through normal working day.

Thanks for your suggestions in advance!

[Agaci Avinas · Accepted solution]

Good day!

Thank you for reaching Atlassian support.

You can accomplish this requirement by creating multiple rotations with time restrictions.

You can have two separate rotations for each shift in a workday and another for non-business hours and weekends. Please find the below example;

You can also find the detailed example for Weekday/Weekend rotation in this link.

Regards,

Agaci

[Martin Romih]

Your answer helped a lot and it is quite logical :)

I have used 3 weekly rotations, 1 for rotation outside working hours and the other 2 for rotations inside working hours:

Thanks!