Hey Ibertrand!
iPhone normally has issues related to volume or settings that can be easily resolved, but we would need to troubleshoot it.
Steps - I would suggest trying fixes like checking the volume and turning off Focus, Do Not Disturb, or Silent mode - After that - Consider restarting your phone or having it serviced as a final step to fix your iPhone.
In case these steps don't work, please create a formal ticket with our Opsgenie team to help you guide through other troubleshooting and etc.
Best,
Rafa
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