Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Creating an email only alert level

We've used OpsGenie for a few infrastructure teams for a couple of years but are now expanding it to development teams.  It's worked well for us to use priorities as a general guideline of how aggressive to be with notifications.  This is the guideline we've followed 

  • P1         Page/notification sent to responsible team 24x7/365

  • P2         Page/notification sent to responsible team during a subset of hours as determined by team.  (6AM-10PM, 7AM-5PM, etc.)

  • P3         email only notification (work email, 24 x 7)

  • P4         no notification, alert stays active in console until someone manually closes it

  • P5         alert closed in 1 minute unless it continues

For all but the P3 = email only, we can make happen through the use of routing rules, escalation policies, and notification policies.  

The biggest issue with this is that in order for us to get the P3 alert to work correctly, each user needs to have a specific notification rule for P3 alerts that routes them to their company email with no other notification methods enabled (for P3s).  This has worked ok for a smaller subset of users but as we deploy to a much larger user base, I would like to see if there is a way to accomplish the same thing on a larger scale. 

I know we could implement central notification templates but as I understand it, that removes the ability for the user to configure their own notification preferences.  Is their any way to always route notifications for certain alerts (either priority or some other designation) to email only but still allow users the ability to customize their notification preferences?

1 answer

We recently switched over to Opsgenie from an in-house tool, and we had very similar priority rules.  For the migration, we wrote some custom scripts to give all users a "default" set of notification rules.  In this case, ours is email only for P5, P4, and then anything higher pages.  You will need some calls to the Notification API and the Notification Rule Step API.  We applied this to ~500 users.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events