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Connecting Opsgenie with Jira Server/DC

Olena Kharchenko
Olena Kharchenko Oct 14, 2021

Hello,

I am planning to connect Opsgenie to a Jira Server instance, which works using OEC.

My question is if there is any possibility to link the Jira Server issues in Opsgenie within the incidents or in the postmortem reports. As far as I know, this feature (lnking) works only with the Cloud products, given Opsgenie and Jira are in the same site.

Did anyone manage to use OEC in order to make linking possible also for the Server products? Are there any workarounds?

Thanks for your ideas!

Best regards,

Lena

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Allen Barnard
Allen Barnard
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 18, 2021

Hi Olena,

 

Yes, we have some limited related object identifying between Jira Server and Opsgenie when using OEC, our default Jira OEC script can be used to write the Alias of the Opsgenie alert as a label in the corresponding Jira issue.   And OEC will also write the corresponding Jira issue number in the extra properties of the Opsgenie alert.  Please note both are text values not links you will need to copy-paste them for manual searching in either Opsgenie or Jira respectfully. 

Thanks and kind regards,

Allen

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Opsgenie
Opsgenie
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