Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,452
Community Members
 
Community Events
165
Community Groups

Connecting Opsgenie with Jira Server/DC

Hello,

I am planning to connect Opsgenie to a Jira Server instance, which works using OEC.

My question is if there is any possibility to link the Jira Server issues in Opsgenie within the incidents or in the postmortem reports. As far as I know, this feature (lnking) works only with the Cloud products, given Opsgenie and Jira are in the same site.

Did anyone manage to use OEC in order to make linking possible also for the Server products? Are there any workarounds?

Thanks for your ideas!

Best regards,

Lena

1 answer

1 vote

Hi Olena,

 

Yes, we have some limited related object identifying between Jira Server and Opsgenie when using OEC, our default Jira OEC script can be used to write the Alias of the Opsgenie alert as a label in the corresponding Jira issue.   And OEC will also write the corresponding Jira issue number in the extra properties of the Opsgenie alert.  Please note both are text values not links you will need to copy-paste them for manual searching in either Opsgenie or Jira respectfully. 

Thanks and kind regards,

Allen

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

55 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you