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Cannot see Opsgenie subscription

Ray
Ray Sep 02, 2021

My account can login into Opsgenie, but I have issues:

1) I do not see Opsgenie under Admin > Manage subscriptions

2) If I go to the Pricing page https://www.atlassian.com/software/opsgenie/pricing and click Try it free, It does not allow me to use the existing site name.

3) Assuming I am using the Free version right now, it does not allow me to add the 4th user. Pricing page says the Free version supports up to 5 users.

Any help would be greatly appreciated.

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Ray
Ray Sep 03, 2021

I figured out what happened.

We were on Jira Service Management trial which included Opsgenie and restricted up to 3 agents.

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igor.nobrega
igor.nobrega Sep 08, 2021

Were you able to update or see your Opsgenie plan separately? I can't find my Opsgenie plan on any dashboard.

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Ray
Ray Sep 09, 2021

Yes, after I removed Jira Service Management, I can add Opsgenie subscription on its own.

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Denys Sokolov
Denys Sokolov Apr 06, 2022

Hi guys, I have the same problem, but I can not delete the Jira service management subscription because I want to use it with Opsgenie. Also, I am using confluence, maybe you know how I can add an Opsgenie subscription?

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