Cannot see Opsgenie subscription

[Ray]

My account can login into Opsgenie, but I have issues:

1) I do not see Opsgenie under Admin > Manage subscriptions

2) If I go to the Pricing page https://www.atlassian.com/software/opsgenie/pricing and click Try it free, It does not allow me to use the existing site name.

3) Assuming I am using the Free version right now, it does not allow me to add the 4th user. Pricing page says the Free version supports up to 5 users.

Any help would be greatly appreciated.

[Ray · Accepted solution]

I figured out what happened.

We were on Jira Service Management trial which included Opsgenie and restricted up to 3 agents.

[igor.nobrega]

Were you able to update or see your Opsgenie plan separately? I can't find my Opsgenie plan on any dashboard.

[Ray]

Yes, after I removed Jira Service Management, I can add Opsgenie subscription on its own.

[Denys Sokolov]

Hi guys, I have the same problem, but I can not delete the Jira service management subscription because I want to use it with Opsgenie. Also, I am using confluence, maybe you know how I can add an Opsgenie subscription?