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Cannot authenticate API

I am trying to check if the API works.

curl -X GET "" -H "Authorization: GenieKey ***dd***-766e-4209-****-****e598b976"

gives me: 'Could not authenticate'

I am on the free plan.

Any idea what might be going wrong?

2 answers

1 vote
Nick H Atlassian Team Aug 03, 2021

Hi @Nilan Bhattacharya ,

The Get Request Status API is available on the Free plan. Make sure you are using the correct URL depending on whether your Opsgenie account is US or EU:



So you're aware, your request shared above it to GET an alert based on the request ID (not the alert ID). For example, below I created an alert via API - which produces a request ID in the response:



I'd need to use that request ID in the Get Request Status API call:



Otherwise, I could use the alert ID to GET the alert as well (above) with this:


Hope this helps! Let us know if you have any other questions.

I still can't get it working.  Not sure why it is so difficult.  I am checking with support.


Would you know how to increase log levels with Lamp?

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