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Cannot add more than one routing rule

serge calderara
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April 15, 2021


We are evaluating opsgenie and I am not able to add more than one rule for my team.

Any idea why I can create only one rule or why the Add rule button is not appearing any more ?


Note that we are on a jira trial instance.

Thanks for advise



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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 15, 2021

Hi @serge calderara ,

That's a restriction with your plan then. Free and Essentials plans are limited to 1 routing rule per team.

If you are an Owner in your account, you can upgrade your trial under the Quick Start Guide tab.

Let us know if you have any additional questions or issues.

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