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I am trying to add a team and members to Opsgenie.
What is the proper role needed to do this.
Currently my role is of user.
I am trying to set up the ability to link a Jira Service Management Request to automatically create an alert/incident ticket and then have the alert/incident be automatically linked to the request that came from Jira Service Management. Currently the alert is not created, I have to create it and when I try to link it to Jira Service Management it does not find the request. Thinking I need to create the team in OPsgenie however currently because of rights I cannot. Does this sound like the issue and the approach to fix this.
Hi @Robert Fernandez ,
You'd need to be either an account Admin / Owner within your Opsgenie to add a team, or be assigned a custom role with the permission to add teams: https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/
You could have one of your account Admins / Owners create a team for you, then add you as as a member, and assign you an admin of that team specifically. As an admin of a team, you can create integrations, along with all other admin permission for that team: https://support.atlassian.com/opsgenie/docs/create-a-team-and-add-members/
Hope this helps! Let me know if you have any other questions.
Hi @Bentsion Berg ,
Jira permissions do not always translate to the equivalent user permission in Opsgenie. But no - they do not need to be an admin in Jira to have this access.
This user would need to be an Admin or Owner in Opsgenie to add a team. This can be managed in Opsgenie under the Settings >> Users tab >> select the user's role.
Your user might be an admin of an Opsgenie team, but this does not give them admin permissions throughout the account - only admin permissions under that team.
Hope that helps!
You can control your users' permissions / roles in Opsgenie under the Settings >> Users tab >> select the user's role. The screenshot above will show where that can be done as well :)
Hi @Alexey Gl ,
Although you are the site admin, site roles don't always translate to Opsgenie roles.
Since you cannot add a team - my assumption is you are assigned a User role. Maybe connect internally with some of your colleagues to have your role upgraded to account Admin or Owner. Or you could open a ticket with Opsgenie support for assistance: https://support.atlassian.com/opsgenie/