Cannot add a team to Opsgenie

[Robert Fernandez]

Hi:

I am trying to add a team and members to Opsgenie.

What is the proper role needed to do this.

Currently my role is of user.

I am trying to set up the ability to link a Jira Service Management Request to automatically create an alert/incident ticket and then have the alert/incident be automatically linked to the request that came from Jira Service Management. Currently the alert is not created, I have to create it and when I try to link it to Jira Service Management it does not find the request. Thinking I need to create the team in OPsgenie however currently because of rights I cannot. Does this sound like the issue and the approach to fix this.

Thanks...

[Nick H · Accepted solution]

Hi @Robert Fernandez ,

You'd need to be either an account Admin / Owner within your Opsgenie to add a team, or be assigned a custom role with the permission to add teams: https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/

You could have one of your account Admins / Owners create a team for you, then add you as as a member, and assign you an admin of that team specifically. As an admin of a team, you can create integrations, along with all other admin permission for that team: https://support.atlassian.com/opsgenie/docs/create-a-team-and-add-members/

Hope this helps! Let me know if you have any other questions.

[Robert Fernandez]

Great! Yes thank you for the feedback  Nick H.

Reached out to acct admin to get the correct rights. This will help me get started.

Thanks!

[Bentsion Berg]

Hi @Nick H ,

I have a user with the role of Admin who cannot create a team. This user is not an admin in Jira. Does the user also have to be an admin in Jira to have this access?

Thanks,

Ben

[Nick H]

Hi @Bentsion Berg ,

Jira permissions do not always translate to the equivalent user permission in Opsgenie. But no - they do not need to be an admin in Jira to have this access.

This user would need to be an Admin or Owner in Opsgenie to add a team. This can be managed in Opsgenie under the Settings >> Users tab >> select the user's role.

Your user might be an admin of an Opsgenie team, but this does not give them admin permissions throughout the account - only admin permissions under that team.

Hope that helps!

[Bentsion Berg]

Ok, thanks @Nick H .

There are currently no teams setup and that user is an admin. How do I make them an admin throughout the account?

Thanks,

Ben

[Nick H]

You can control your users' permissions / roles in Opsgenie under the Settings >> Users tab >> select the user's role. The screenshot above will show where that can be done as well :)

[Alexey Gl]

Dear @Nick H 

Can you please tell me why there is such an error? I am a site administrator and just created an opsgenie site.

Thanks in advance!

[Nick H]

Hi @Alexey Gl ,

Although you are the site admin, site roles don't always translate to Opsgenie roles.

Since you cannot add a team - my assumption is you are assigned a User role. Maybe connect internally with some of your colleagues to have your role upgraded to account Admin or Owner. Or you could open a ticket with Opsgenie support for assistance: https://support.atlassian.com/opsgenie/