Can you send an incoming call to voicemail based on time of day?

[Collin Shawler]

My company is currently using OpsGenie to manage after-hours support. We would like to restrict phone calls from ringing through to an agent during our normal business hours as we will have the full team available during normal business hours to work critical issues when we are notified of them through Jira or email. We would prefer to direct these calls to voicemail during those times. I don't see an option to restrict the phone call integrations to specific time intervals. Anyone know of a way that I can achieve this objective?

[Patricia Francezi · Accepted solution]

Hi @Collin Shawler 

I have configured something related and used this article 

https://community.atlassian.com/t5/Opsgenie-articles/Routing-Incoming-Calls-Based-on-Time-of-Day-via-Incoming-Call/ba-p/1668032

If the schedule / escalation has no user to call, the Incoming call will route to voice message.

I hope this helps

[Collin Shawler]

Thanks, @Patricia Francezi !

I think this is exactly what I was looking for. I was not aware that you could add an escalation policy into the rotation of a schedule.