I am new to OPsGenie and also coming from pagerDuty and finding the workflow in OpsGenie to be very cumbersome when you have a large amount of incoming alerts. It all revolves around acknowledging alerts
I start my workflow by looking at un-acked alerts. Since these alerts should be addressed. My problems are:
We have 50+ services with a continual flow of alerts. Finding and selecting and acknowledging alerts is not really scalable under my current understanding of this UX.
Now maybe the issue is I should not look at un-acknowledged alerts , but then I still want to see what alerts aren't associated to an incident. Those will help me perhaps write incident rules Again with the summary of my question - can I search for alerts that are no associated to an incident?
And finally is there a better workflow that I'm missing here.
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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