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Can you log in to the mobile app with multiple companies?

Sometimes I do consulting with other companies and they use OpsGenie.  Is there a way that I can get both alerts with the mobile app?  There are 2 different email addresses and I do not want to use SMS or phone calls.

3 answers

1 vote
Brant Schroeder Community Leader Dec 29, 2020

Robert,

Welcome to the community.

The application only allows you to login with a single account.  So you would have to logout and log back in to use a different account. So it will not work for what you are trying to do.

Not sure the best way to request this as a possible feature. I would like to use multiple accounts and they would be different email addresses. 

0 votes
Nick H Atlassian Team Dec 29, 2020

Hi @Robert Endicott ,

If you use the same login email for both Opsgenie accounts, then you can simply switch between the two within the mobile app:

 

mobile comm 1.jpg

If your login emails are different, then you'll have to log out of account A to access account B. The Switch Account option will not sync between the two.

But - as long as your mobile device is configured for both accounts, you can still receive push notifications for BOTH - even if you are logged into account A, and an alert/push notification is sent from account B.

Again, you might have to log out of account A to see the alert in account B, but it is possible to get notifications for both accounts using the mobile app.

Hope this clarifies. Let us know if you have additional questions.

This isn't practical if one of the accounts I'm using is an individual account and one is organisationally-managed.  I can't change my organisation account to my personal email, and I'm unwilling to cede control of my personal Opsgenie account to work.  What is the mechanism for requesting an enhancement to support multiple separate accounts?

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