Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,366,006
Community Members
 
Community Events
168
Community Groups

Can you log in to the mobile app with multiple companies?

Sometimes I do consulting with other companies and they use OpsGenie.  Is there a way that I can get both alerts with the mobile app?  There are 2 different email addresses and I do not want to use SMS or phone calls.

3 answers

1 vote
Brant Schroeder Community Leader Dec 29, 2020

Robert,

Welcome to the community.

The application only allows you to login with a single account.  So you would have to logout and log back in to use a different account. So it will not work for what you are trying to do.

Not sure the best way to request this as a possible feature. I would like to use multiple accounts and they would be different email addresses. 

0 votes
Nick H Atlassian Team Dec 29, 2020

Hi @Robert Endicott ,

If you use the same login email for both Opsgenie accounts, then you can simply switch between the two within the mobile app:

 

mobile comm 1.jpg

If your login emails are different, then you'll have to log out of account A to access account B. The Switch Account option will not sync between the two.

But - as long as your mobile device is configured for both accounts, you can still receive push notifications for BOTH - even if you are logged into account A, and an alert/push notification is sent from account B.

Again, you might have to log out of account A to see the alert in account B, but it is possible to get notifications for both accounts using the mobile app.

Hope this clarifies. Let us know if you have additional questions.

This isn't practical if one of the accounts I'm using is an individual account and one is organisationally-managed.  I can't change my organisation account to my personal email, and I'm unwilling to cede control of my personal Opsgenie account to work.  What is the mechanism for requesting an enhancement to support multiple separate accounts?

Like # people like this

+1 this, Atlassian your answer is not practical. Could you please review this request?

@paulgear , at least PagerDuty has a free account so I'm going to go try that for my side business since I'm in the same boat and can't switch OG between my two companies...

Nick H Atlassian Team Apr 27, 2022

I don't know of many apps besides Gmail that allows you to switch between accounts with different login emails. I understand the use case, but don't have any transparency on when/if this will be considered.

We do have any Opsgenie << >> Opsgenie integration that might make visibility a bit easier. You could have one Opsgenie send cloned alerts to the other. The integration is bidirectional so actions taken in one instance can reflect in the other. Figured I'd at least share that.

+1 to multiple accounts login - I do have ops genie in my work and want to have it for my private stuff too.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS

Atlassian Community Events