Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can we use AWS SSM Automation actions cross account ?

I've read most of the documentation and watched the videos regarding this feature and never saw this mentioned.

I understand we create a channel for a particular account/region/role.

SSM Automation allows nonetheless to launch automation scripts cross account from a single account. Is it possible to configure the Channel in one such "central" accounts and trigger actions on other accounts identified on the alert ?

1 answer

1 accepted

0 votes
Answer accepted

Hi Ricardo,


For your use case, unfortunately, I need to tell you that the Action Channels do not support cross-account SSM automation.  For every AWS account, you will need to create a dedicated Action channel in Opsgnie.  Our Opsgenie production AWS account will assume the role configured in each action channel as/when they are needed to send SSM commands to the corresponding AWS accounts.


Thanks and kind regards,



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

New! Investigate and re-deploy stable deployments from the Incident Investigation view in Opsgenie

We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...

197 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you