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Can we set up email templates to communicate during an incident?

staci.cavalcante October 11, 2022

I would like to be able to set up email templates in OpsGenie like we do incident templates. This will give us the ability to communicate quickly. 


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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 11, 2022

Hi @staci.cavalcante ,

Sounds like you are hoping for some form of mass notifications - which Opsgenie does not support any longer. This was an older feature, but has since been deprecated.

Like you mentioned, leveraging incidents / templates might be the closest thing Opsgenie has to this functionality.

staci.cavalcante October 12, 2022

Can the incident templates be used in Slack? 

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