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Can we push the extra property values from Opsgenie to custom fields in Jira

Chethan GR
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March 31, 2021

Can we push the extra property values from Opsgenie to custom fields in Jira. We have an email integration and there are some extra properties that have been captured and can we push them to custom fields in Jira

2 answers

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Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 5, 2021

Hi @Chethan GR !

 

With the default integration, it's not possible to map additional Opsgenie fields to the Jira issue fields that it creates. Our team is working on a new more advanced Jira integration that will allow for more customization of mapping Opsgenie fields to Jira fields, so stay tuned for that!

 

In the meantime, you can setup the integration via Opsgenie Edge Connector (OEC) 

OEC is a service you install that will essentially be "subscribed" to the Jira integration in Opsgenie, and will execute a script that will actually create/update the issues in Jira. So when an alert is created in Opsgenie and the Jira integration picks it up, OEC will pick up that alert, and execute the actionExecutor.py script that is included in the Jira-OEC package, and that script makes the request to the Jira API to create the issue.

You can fully customize that script, so you could add in those additional extra property fields from the Opsgenie alert to be included in the payload that is sent to Jira to create the issue.

 

Hope that helps! Let us know if you have anymore questions.

 

Thanks,

Samir

Chethan GR
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April 6, 2021

Hi @Samir ,

 

Thanks for the response.

 

we are actually on cloud and i guess we will have to wait until the features are released. And is there any timeline for these features implementation so that I can convey them to my clients.

 

Regards,

Chethan

Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 7, 2021

Hi @Chethan GR - You can still use Opsgenie Edge Connector with Jira Cloud. You would just need to install the OEC on a host of your choice, doesn't matter where since the Cloud instances are accessible over the internet. 

 

As far as timeline for the new features, I don't have an ETA on that at this time, but I know it is a priority for the dev teams so I would expect it to be introduced in the next couple of months. 

 

Thanks,

Samir

Julian Yu
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August 26, 2022

Hi,

 

has this feature been developed yet? when will be the release?

 

Cheers,

Julian

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Chethan GR
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March 31, 2021

email.PNG

 

I want to push these extra properties to jira custom fields

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