Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can we push the extra property values from Opsgenie to custom fields in Jira

Can we push the extra property values from Opsgenie to custom fields in Jira. We have an email integration and there are some extra properties that have been captured and can we push them to custom fields in Jira

2 answers

0 votes
Samir Atlassian Team Apr 05, 2021

Hi @Chethan GR !


With the default integration, it's not possible to map additional Opsgenie fields to the Jira issue fields that it creates. Our team is working on a new more advanced Jira integration that will allow for more customization of mapping Opsgenie fields to Jira fields, so stay tuned for that!


In the meantime, you can setup the integration via Opsgenie Edge Connector (OEC) 

OEC is a service you install that will essentially be "subscribed" to the Jira integration in Opsgenie, and will execute a script that will actually create/update the issues in Jira. So when an alert is created in Opsgenie and the Jira integration picks it up, OEC will pick up that alert, and execute the script that is included in the Jira-OEC package, and that script makes the request to the Jira API to create the issue.

You can fully customize that script, so you could add in those additional extra property fields from the Opsgenie alert to be included in the payload that is sent to Jira to create the issue.


Hope that helps! Let us know if you have anymore questions.




Hi @Samir ,


Thanks for the response.


we are actually on cloud and i guess we will have to wait until the features are released. And is there any timeline for these features implementation so that I can convey them to my clients.




Samir Atlassian Team Apr 07, 2021

Hi @Chethan GR - You can still use Opsgenie Edge Connector with Jira Cloud. You would just need to install the OEC on a host of your choice, doesn't matter where since the Cloud instances are accessible over the internet. 


As far as timeline for the new features, I don't have an ETA on that at this time, but I know it is a priority for the dev teams so I would expect it to be introduced in the next couple of months. 




Julian Yu I'm New Here Aug 26, 2022



has this feature been developed yet? when will be the release?






I want to push these extra properties to jira custom fields

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events