Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can we push the extra property values from Opsgenie to custom fields in Jira

Can we push the extra property values from Opsgenie to custom fields in Jira. We have an email integration and there are some extra properties that have been captured and can we push them to custom fields in Jira

2 answers

0 votes
Samir Atlassian Team Apr 05, 2021

Hi @Chethan GR !

 

With the default integration, it's not possible to map additional Opsgenie fields to the Jira issue fields that it creates. Our team is working on a new more advanced Jira integration that will allow for more customization of mapping Opsgenie fields to Jira fields, so stay tuned for that!

 

In the meantime, you can setup the integration via Opsgenie Edge Connector (OEC) 

OEC is a service you install that will essentially be "subscribed" to the Jira integration in Opsgenie, and will execute a script that will actually create/update the issues in Jira. So when an alert is created in Opsgenie and the Jira integration picks it up, OEC will pick up that alert, and execute the actionExecutor.py script that is included in the Jira-OEC package, and that script makes the request to the Jira API to create the issue.

You can fully customize that script, so you could add in those additional extra property fields from the Opsgenie alert to be included in the payload that is sent to Jira to create the issue.

 

Hope that helps! Let us know if you have anymore questions.

 

Thanks,

Samir

Hi @Samir ,

 

Thanks for the response.

 

we are actually on cloud and i guess we will have to wait until the features are released. And is there any timeline for these features implementation so that I can convey them to my clients.

 

Regards,

Chethan

Samir Atlassian Team Apr 07, 2021

Hi @Chethan GR - You can still use Opsgenie Edge Connector with Jira Cloud. You would just need to install the OEC on a host of your choice, doesn't matter where since the Cloud instances are accessible over the internet. 

 

As far as timeline for the new features, I don't have an ETA on that at this time, but I know it is a priority for the dev teams so I would expect it to be introduced in the next couple of months. 

 

Thanks,

Samir

email.PNG

 

I want to push these extra properties to jira custom fields

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

1,766 views 0 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you