Can we parse customized data to jira tickets from New relic

[Chethan GR]

Currently we are creating alerts in Opsgenie from New relic and these alerts must be created in JSM and we already have this in place. Now what we need is to have an option to customize the data in the Jira ticket from the alerts i.e we want capture the data of alerts into jira custom fields.

[Samir]

Hi @Chethan GR ,

We do have an improved integration framework on the roadmap that will include the ability to populate custom fields when an Opsgenie alert creates an issue in Jira Software, and I believe it will be rolled out to JSM down the line as well.

Currently, the only way to do this would be to integrate with JSM via OEC, and you can customize the actionExecutor.py script that OEC executes which actually creates the issue in JSM, to populate those custom fields.

Thanks,

Samir