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Can we parse customized data to jira tickets from New relic

Chethan GR
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Feb 21, 2021

Currently we are creating alerts in Opsgenie from New relic and these alerts must be created in JSM and we already have this in place. Now what we need is to have an option to customize the data in the Jira ticket from the alerts i.e we want capture the data of alerts into jira custom fields.

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 15, 2021

Hi @Chethan GR ,


We do have an improved integration framework on the roadmap that will include the ability to populate custom fields when an Opsgenie alert creates an issue in Jira Software, and I believe it will be rolled out to JSM down the line as well.


Currently, the only way to do this would be to integrate with JSM via OEC, and you can customize the script that OEC executes which actually creates the issue in JSM, to populate those custom fields.




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