Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can we parse customized data to jira tickets from New relic

Currently we are creating alerts in Opsgenie from New relic and these alerts must be created in JSM and we already have this in place. Now what we need is to have an option to customize the data in the Jira ticket from the alerts i.e we want capture the data of alerts into jira custom fields.

1 answer

0 votes
Samir Atlassian Team Mar 15, 2021

Hi @Chethan GR ,


We do have an improved integration framework on the roadmap that will include the ability to populate custom fields when an Opsgenie alert creates an issue in Jira Software, and I believe it will be rolled out to JSM down the line as well.


Currently, the only way to do this would be to integrate with JSM via OEC, and you can customize the script that OEC executes which actually creates the issue in JSM, to populate those custom fields.




Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events