Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can we parse customized data to jira tickets from New relic

Currently we are creating alerts in Opsgenie from New relic and these alerts must be created in JSM and we already have this in place. Now what we need is to have an option to customize the data in the Jira ticket from the alerts i.e we want capture the data of alerts into jira custom fields.

1 answer

0 votes
Samir Atlassian Team Mar 15, 2021

Hi @Chethan GR ,


We do have an improved integration framework on the roadmap that will include the ability to populate custom fields when an Opsgenie alert creates an issue in Jira Software, and I believe it will be rolled out to JSM down the line as well.


Currently, the only way to do this would be to integrate with JSM via OEC, and you can customize the script that OEC executes which actually creates the issue in JSM, to populate those custom fields.




Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

1,855 views 0 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you