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Can´t see any integration option at "settings" > "integrations"

I am using JSM-OG premium plan.
I need to integrate Opsgenie with Stackdriver. I have the following questions:
1-) If I want Opsgenie to receive information from the GKE (google kubernetes engine) the integration must be done with Stackdriver that is monitoring the GKE, correct? Or there is direct integration with GKE and other GCP services?
2-) Where is the chat service option at Opsgenie? I'm not seeing this anymore...
3-) To integrate OG and Stackdriver I must go to "settings" > "integrations" correct? At "integrations" only appears:
No results found
Could not find any heartbeat"
What should I do to get this integration done quickly? Do i need to be an admin?

1 answer

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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 21, 2021

Hi @Matheus Borsari Correia - MBC ,

1 - We do not have a prebuilt integration with GKE, so yes - you'd either need to use a Stackdriver integration, or either our API / Email integration to create Opsgenie alerts:


2 - Chat is not included with JSM plans. It's included with Opsgenie standalone plans though. You'd either need to reach out through community (like here), or here:


3 - JSM Premium plans do have access to global integrations found under the Settings tab >> Integration List tab. If you do not see this tab, then it's a restriction with your role.


What are the roles that allow me to make integrations and also configure all the aspects of an incident alert automation? Only as an admin i can do that? 

If so, can i be admin only at OG, even though i´m using the JSM-OG version?

Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 21, 2021

JSM / Atlassian site roles don't necessarily translate to Opsgenie roles. Product access to Opsgenie should be managed within the site, while Opsgenie permissions / roles should be managed within Opsgenie.

Opsgenie account Admins will have access to the all parts of Opsgenie except the billing tabs (this is only available for the Owners).

Users have the most restricted roles within Opsgenie which sounds like your current role. But - you can be a User while also assigned as an admin of team - and be able to manage all aspects of that team including incident alert automation (which I believe you are referring to as incident rules).

Hope that helps! Let me know if you have any other questions.


Other helpful links:

Roles and Permissions

Team Specific Roles

Thank you very much! 

Another two problems that i´m facing:


At the link

There are two actions:

1 -) "Add Google Stackdriver Integration in Opsgenie"

2-) "Configuration in Google Stackdriver"

I need to do both of them or only one is enough to begin the work of creating incident rules? 


In order to make Opsgenie open incidents on Slack channels when certain conditions at Stackdriver occur, do i need to have alerts already created at Stackdriver (which will be directed to Opsgenie) or i can configure Opsgenie to monitor the ocurrence of the conditions and then alert at Slack? 


Are there some videos where i can see the many steps os the integrations between OG and Stackdriver? Including the creation of incident rules and alerts in chatops tools?  (i can´t find none at Youtube)

Very, very grateful for you support! Thank you again!

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