Can't login to Opsgenie(free version)

[v_anyyzhang]

hi

I can not log in  Opsgenie using my atlassian account. I already attended my account to the group and gave them permission.

when I login, it still unable to login and the system prompts 'bad credentials'.

can anybody explain to me what the 'bad credentials' meant, and help me to solve this question.

thanks a lot.

[Nick Haller]

Hi @v_anyyzhang ,

A Bad Credentials error could mean a few different things, and it's tough to tell without knowing your email / account name (don't share those here).

I would make sure that you are logging into the correct instance - depending on whether your account is US or EU:

The error could also be due to using the incorrect email, you are not a user of the Opsgenie account, and a few other things.

Typically it's the datacenter issue. But if not - please open a ticket here with Opsgenie support, and we'll be able to help: https://support.atlassian.com/opsgenie/

[v_anyyzhang]

hi Nick, thanks for your reply.

my account is US instance, and I check  again its remind cannot find my account.

also, I think my email is correct because when I click "sigh up new Opsgenie account", it's fill in my atlassian account automatically.

so i didn't sigh up a new Opsgenie account, I using my atlassian account to login Opsgenie.

Looking forward to your reply, thanks!

[Nick Haller]

Thanks for sharing that, and trying my suggestions. If possible, please open up a ticket with Opsgenie support here: https://support.atlassian.com/opsgenie/

And reference this community post in it. I'll try picking it up! And if not, one of my colleagues will.