Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,359,949
Community Members
 
Community Events
168
Community Groups

Can't login to Opsgenie(free version)

hi

I can not log in  Opsgenie using my atlassian account. I already attended my account to the group and gave them permission.

when I login, it still unable to login and the system prompts 'bad credentials'.

can anybody explain to me what the 'bad credentials' meant, and help me to solve this question.

thanks a lot.

Snipaste_2021-04-08_17-45-47.pngSnipaste_2021-04-08_17-45-53.png

1 answer

0 votes
Nick H Atlassian Team Apr 08, 2021

Hi @v_anyyzhang ,

A Bad Credentials error could mean a few different things, and it's tough to tell without knowing your email / account name (don't share those here).

I would make sure that you are logging into the correct instance - depending on whether your account is US or EU:

logincomm1.jpg

 

The error could also be due to using the incorrect email, you are not a user of the Opsgenie account, and a few other things.

Typically it's the datacenter issue. But if not - please open a ticket here with Opsgenie support, and we'll be able to help: https://support.atlassian.com/opsgenie/

hi Nick, thanks for your reply.

my account is US instance, and I check  again its remind cannot find my account.

Snipaste_2021-04-09_10-17-45.png

also, I think my email is correct because when I click "sigh up new Opsgenie account", it's fill in my atlassian account automatically.

so i didn't sigh up a new Opsgenie account, I using my atlassian account to login Opsgenie.Snipaste_2021-04-09_10-19-31.png

Looking forward to your reply, thanks!

Nick H Atlassian Team Apr 08, 2021

Thanks for sharing that, and trying my suggestions. If possible, please open up a ticket with Opsgenie support here: https://support.atlassian.com/opsgenie/

And reference this community post in it. I'll try picking it up! And if not, one of my colleagues will.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

179 views 1 6
Read article

Atlassian Community Events