Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Can't login to Opsgenie(free version)


I can not log in  Opsgenie using my atlassian account. I already attended my account to the group and gave them permission.

when I login, it still unable to login and the system prompts 'bad credentials'.

can anybody explain to me what the 'bad credentials' meant, and help me to solve this question.

thanks a lot.


1 answer

0 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 08, 2021

Hi @v_anyyzhang ,

A Bad Credentials error could mean a few different things, and it's tough to tell without knowing your email / account name (don't share those here).

I would make sure that you are logging into the correct instance - depending on whether your account is US or EU:



The error could also be due to using the incorrect email, you are not a user of the Opsgenie account, and a few other things.

Typically it's the datacenter issue. But if not - please open a ticket here with Opsgenie support, and we'll be able to help:

hi Nick, thanks for your reply.

my account is US instance, and I check  again its remind cannot find my account.


also, I think my email is correct because when I click "sigh up new Opsgenie account", it's fill in my atlassian account automatically.

so i didn't sigh up a new Opsgenie account, I using my atlassian account to login Opsgenie.Snipaste_2021-04-09_10-19-31.png

Looking forward to your reply, thanks!

Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 08, 2021

Thanks for sharing that, and trying my suggestions. If possible, please open up a ticket with Opsgenie support here:

And reference this community post in it. I'll try picking it up! And if not, one of my colleagues will.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events