Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can segregation of messages be applied in managing incident comms with OpsGenie/Statuspage?

I want to use OpsGenie and Statuspage to manage customer comms during an incident, but to use multiple email messages. To one set of users, I want to proactively manage notifications that they are impacted and to the remainder of the users of my platform, I want to manage comms advising that the other users are currently impacted/unavailable. Can this usecase be readily supported?

1 answer

1 accepted

1 vote
Answer accepted

Hi @cushla.oleary -

You can leverage Opsgenie's stakeholders and Statuspage's subscribers to accomplish this. Within Opsgenie, you can have incidents create alerts that would trigger a Statuspage incident. You would need to use this workflow since Opsgenie incidents currently does not directly create Statuspage incidents. 

Once the Statuspage incident is created, your subscribers will be initially notified about this. This can be applied to your first set of users. Every time you update the Statuspage incident, the subscribers will be notified.

In Opsgenie, you still have an open incident that created the Statuspage incident. You have the option to update stakeholders, this can be applied to the remainder of users of your platform. 

Opsgenie_-_Incidents.png

 

Hope this helps!

Excellent, thanks Mark!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

838 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you