Can segregation of messages be applied in managing incident comms with OpsGenie/Statuspage?

[Cushla]

I want to use OpsGenie and Statuspage to manage customer comms during an incident, but to use multiple email messages. To one set of users, I want to proactively manage notifications that they are impacted and to the remainder of the users of my platform, I want to manage comms advising that the other users are currently impacted/unavailable. Can this usecase be readily supported?

[Mark Campbell-Vincent · Accepted solution]

Hi @Cushla -

You can leverage Opsgenie's stakeholders and Statuspage's subscribers to accomplish this. Within Opsgenie, you can have incidents create alerts that would trigger a Statuspage incident. You would need to use this workflow since Opsgenie incidents currently does not directly create Statuspage incidents. 

Once the Statuspage incident is created, your subscribers will be initially notified about this. This can be applied to your first set of users. Every time you update the Statuspage incident, the subscribers will be notified.

In Opsgenie, you still have an open incident that created the Statuspage incident. You have the option to update stakeholders, this can be applied to the remainder of users of your platform. 

Hope this helps!

[Cushla]

Excellent, thanks Mark!