Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can i set a set different notification sound for each schedule?

Hi Opsgenie,

We will be running a couple of schedules while on shift. ie Critical and Low/Medium priority.

We would like to hear a different notification sound for each schedule. Is this possible?



1 answer

0 votes
Mark Campbell-Vincent
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 22, 2021

Hi @James Fuller -

You currently can't configure notification sounds per schedule, but you can configure per notification rules. Each user has notification rules in their profile settings that can be setup to be notified based on a certain criteria in the alert. In this use case, the priority would be used.





With this being set up, you can open the Opsgenie mobile app and go to "My profile" > "Sounds", and select notification sounds for each notification rule.



Hope this helps!

Thanks Mark, that looks great.

This leads me to another question though. 

Many of our alerts are directed to Opsgenie by email at the moment. To define certain alerts as P1, P2, P3 etc, do I need to do this through Global Policies?

As you can see we are new to Opsgenie. Could you please advise if there is some direct support we can access to ensure we are setting up our alerting framework in the most efficient way to begin with?

Thanks again,


Mark Campbell-Vincent
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 26, 2021

@James Fuller -


No problem. You can definitely use Global or Team Alert Policies to define the incoming email alerts' priority. Alert policies provide a dynamic approach to modifying newly created alerts. I've provided an example of how you could set up one of the alert policies:




Regarding reaching out to support, you should be able to see a blue chat bubble in the bottom right of your screen in Opsgenie. 




You can also reach out to support through the Opsgenie support portal:

My notification rules don't look anywhere near that granular, though your above solution is exactly what I'm looking for.  I'd like to have tickets@ourdomain assigned with medium or low priority, and be notified 7am-8pm with a less-obnoxious notification on my phone, while maintaining 24x7 alerting with a serious awooga for critical infrastructure. 

Is this a limitation of the free version? If so, which subscription would allow this capability?


Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events