Can i set a set different notification sound for each schedule?

[James Fuller]

Hi Opsgenie,

We will be running a couple of schedules while on shift. ie Critical and Low/Medium priority.

We would like to hear a different notification sound for each schedule. Is this possible?

Thanks,

James

[Mark Campbell-Vincent]

Hi @James Fuller -

You currently can't configure notification sounds per schedule, but you can configure per notification rules. Each user has notification rules in their profile settings that can be setup to be notified based on a certain criteria in the alert. In this use case, the priority would be used.

With this being set up, you can open the Opsgenie mobile app and go to "My profile" > "Sounds", and select notification sounds for each notification rule.

Hope this helps!

[James Fuller]

Thanks Mark, that looks great.

This leads me to another question though. 

Many of our alerts are directed to Opsgenie by email at the moment. To define certain alerts as P1, P2, P3 etc, do I need to do this through Global Policies?

As you can see we are new to Opsgenie. Could you please advise if there is some direct support we can access to ensure we are setting up our alerting framework in the most efficient way to begin with?

Thanks again,

James

[Mark Campbell-Vincent]

@James Fuller -

No problem. You can definitely use Global or Team Alert Policies to define the incoming email alerts' priority. Alert policies provide a dynamic approach to modifying newly created alerts. I've provided an example of how you could set up one of the alert policies:

Regarding reaching out to support, you should be able to see a blue chat bubble in the bottom right of your screen in Opsgenie. 

You can also reach out to support through the Opsgenie support portal: https://support.atlassian.com/opsgenie/

[The Great and Powerful Al]

My notification rules don't look anywhere near that granular, though your above solution is exactly what I'm looking for.  I'd like to have tickets@ourdomain assigned with medium or low priority, and be notified 7am-8pm with a less-obnoxious notification on my phone, while maintaining 24x7 alerting with a serious awooga for critical infrastructure. 

Is this a limitation of the free version? If so, which subscription would allow this capability?