Can escalation rule to 'notify next user (in rotation) for on call sched' traverse the entire list?

Question

Is there a way to get the application to traverse the entire on call schedule? When I set up the escalation to notify next user (in rotation) for <on call schedule>, it only calls the first person and, assuming they don't answer, the next person in the rotation. If the call to the 'next person' goes unanswered, the next 'next person' is not called.

Skyler Ataide · Accepted Answer

Hi Janey!

At this time, there isn't a built-in way to escalate it past the person who is currently the next user in the on-call schedule (i.e. the next, next user). We do have an open feature request that I can add your organization to. In the meantime, the best option would be to create a second schedule with the rotation offset by two places and then escalate it to that schedule to get the user after the next user on-call.

Best,

Skyler