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Can an alert policy use a disabled escalation policy and/or on-call schedule?

Kim Barry August 22, 2023

I am using Maintenance policies for scheduled holidays and have corresponding alert policies that point to special escalation policies and/or on-call schedules. However, I would like to disable the on-call schedules (and possibly the escalation) that are not used during BAU. But I don't know if alert policies will use a disabled escalation and on-call schedule. I know could test it but I thought I would check if anyone knows.

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 22, 2023

Hi @Kim Barry ,

Policies that route to disabled escalations or on-call schedules would not be used. You would see a message like this in the alert log:

2023-08-22_15-28-58.png

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