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Can a action be added to an incident created with rules?

Hi there,

While I can add actions when I create an incident manually. It seems that I cannot configure the incident rules to add an action that must be added to the incident created automatically.

I can add the action to the responder alert associated with the incident (incident-alert-type = Owner) but the action does not appear in the incident dropdown.

Any idea how can a custom action can be added to an incident created with rules?



Actions can be added when an incident is created manually:



There is no option to add actions to incident rules.



1 answer

0 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 03, 2021

Hi @Jorge Gomez Rivas ,

It's unfortunately not possible to add an action to an incident rule like you can when creating an incident manually. But we have an open feature request for this I've added you to. That ticket for reference is OGS-2058; Request to add Actions field to Incident rule.

Since our tickets are not public, we'll reach out directly if/when there are any updates on this. Let us know if you have any other questions, issues, etc.


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