Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can a action be added to an incident created with rules?

Hi there,

While I can add actions when I create an incident manually. It seems that I cannot configure the incident rules to add an action that must be added to the incident created automatically.

I can add the action to the responder alert associated with the incident (incident-alert-type = Owner) but the action does not appear in the incident dropdown.

Any idea how can a custom action can be added to an incident created with rules?



Actions can be added when an incident is created manually:



There is no option to add actions to incident rules.



1 answer

0 votes
Nick H Atlassian Team Jun 03, 2021

Hi @Jorge Gomez Rivas ,

It's unfortunately not possible to add an action to an incident rule like you can when creating an incident manually. But we have an open feature request for this I've added you to. That ticket for reference is OGS-2058; Request to add Actions field to Incident rule.

Since our tickets are not public, we'll reach out directly if/when there are any updates on this. Let us know if you have any other questions, issues, etc.


Like Nick H likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

How do I use Zebrium + Opsgenie for Root Cause Analysis (RCA)?

This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA.  We all know the drill. 💤 You'r...

308 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you