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Can Ops Genie raise alerts/notifications from inbound emails?

Dave Schaible
Dave Schaible
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September 12, 2024

Part of my customer support system is a ticketing portal that generates emails when a ticket is created, can Ops Genie take those emails in and alert on them based on criteria we define?

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Mikael Sandberg
Mikael Sandberg
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September 12, 2024

Hi @Dave Schaible,

Welcome to Atlassian Community!

Yes, you can use emails to generate alerts, if you go to Integrations there is one for Email. Have a look at this KB for more information on how to set it up, it easy to do, all you have to do is give it a name and associate it with a team and then Opsgenie will generate the email address for you.

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Dave Schaible
Dave Schaible
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September 12, 2024

Thanks for the quick response!

 

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