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Can Ops Genie raise alerts/notifications from inbound emails?

Dave Schaible
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September 12, 2024

Part of my customer support system is a ticketing portal that generates emails when a ticket is created, can Ops Genie take those emails in and alert on them based on criteria we define?

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Mikael Sandberg
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September 12, 2024

Hi @Dave Schaible,

Welcome to Atlassian Community!

Yes, you can use emails to generate alerts, if you go to Integrations there is one for Email. Have a look at this KB for more information on how to set it up, it easy to do, all you have to do is give it a name and associate it with a team and then Opsgenie will generate the email address for you.

Dave Schaible
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 12, 2024

Thanks for the quick response!

 

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