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Can I use a NL phone number for OpsGenie call routing if I have OpsGenie as part of JSM? I am not sure if that is possible. I read that when part of JSM you cannot make use of an OpsGenie provided phone number, and you have to get a Twilio phone number.
Is this method restricted to US phone numbers?
Thanks for answer in advance!
Hello @Erik Groot ,
I'm from the Opsgenie support team and here to help! :)
Yes, you can use a NL phone number for call routing in JSM subordinate Opsgenie, but the number has to be procured by you from Twilio.
Here's a document link explaining how to search a buy a number from Twilio:
I hope this helps answer your query, wish you a great day ahead! :)
My sincere apologies, Erik for this confusion due to a typo.
What I meant was you can use a custom Twilio number in JSM subordinate Opsgenie, but for using a Netherlands number, you will need to split your Opsgenie from your JSM instance and use it as a standalone product.
Thank you for the answer. One more question; when I look at Twilio, it seems that I can still purchase a Netherlands phone number within the US Region;
Because the guide says buy a phone number from the US Region, does it then mean that you have to buy a US phone number? Or any phone number, but buy it from the US region?
This is a bit unclear to me. Hope you can clarify.