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Can I update the createdAt field of an Opsgenie incident after its creation?

Marcelo Costa
Marcelo Costa Oct 31, 2022

My actual problem is that we opened an incident a few days after the actual event. The timeline was updated wit the current date, but the incident creation date is still "wrong". I need to either change the creationAt field or be able to filter or search incidents using timeline entries.

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John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 01, 2022 • edited Nov 02, 2022

deleted

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Marcelo Costa
Marcelo Costa Nov 01, 2022

Thank you, JM.

I will test this approach of recreating it and let you know.

 

What do you mean by "You can update the timestamp in the UI" ?

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John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 01, 2022 • edited Nov 02, 2022

deleted

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Marcelo Costa
Marcelo Costa Nov 02, 2022

I cannot see an edit option on my screen:Untitled.png

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John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 02, 2022

Hi @Marcelo Costa ,

I'm sorry, I support both Opsgenie and Statuspage and I mistakenly answered your question for Statuspage, rather than Opsgenie. Mo my original answer (now deleted) does not apply to Opsgenie. 

Unfortunately, for Opsgenie it looks like there is no way to update or change the CreatedAt field after incident creation. 

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