Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Can I track multiple programs each with their own incidents list in Opsgenie?

Doug Garcia September 26, 2023

Thank you in advance.  I've had a devil of a time trying to get this question answered by Atlassian support who only provide me with links and seem against talking to me on the phone.

We appear to have a premium license.  Our Opsgenie application currently is set up tracking for one project with alert integration, alerts generation, incidents (manual and automated), etc.  I have an incident list specific for this.

However, we have multiple programs which I would like to track.  I don't necessarily want to set up alerts at this time, but I would like to have a separate incident list for each program which I can define/set up services for.  How is this done?  I would figure there's a way to set it up and toggle back and forth in Opsgenie between projects for their own incident lists, but I haven't found documentation to do this or if it can be.  Any assistance is appreciated.

1 answer

0 votes
Muhammad Zeeshan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 28, 2023

Hey @Doug Garcia ,

To create separate lists for each program you have defined a service for, you can use the search functionality in your Incidents menu:

Screenshot 2023-09-28 at 15.45.20.png

Once you have defined that search for a particular Service you may go ahead and save that search for easy access and switching from the saved queries on the left side of the page:

Screenshot 2023-09-28 at 15.50.04.png

This would then allow you to toggle back and forth between different Incident lists for each Service.

Hope that helps answer your query.

Best regards,

Doug Garcia September 28, 2023

@Muhammad Zeeshan, I appreciate the answer, but that was what I was worried about.  Doing it by services and saving a search wouldn't work for me as we have several services already defined for a system level view of one product.  What I'm thinking of doing is using a tag and create a Saved Search for the tag in manner similar to what you suggest.  I was hoping there would be a different way, but does not appear so.

Muhammad Zeeshan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 29, 2023

Hey @Doug Garcia ,

On the Incident list you can only create a search query for incident tags not service tags, so if your intended solution was to separate the services using tags and create a query on the Incidents list using those service tags, that will not work.

Instead, another suggestion would be to add the products' names in the Service names for example,

ProductA - Service 1
ProductA - Service 2
ProductB - Service 1

After that you can create a search query for ProductA the following way:

Screenshot 2023-09-29 at 10.21.16.png 

Best regards,

Doug Garcia September 29, 2023

Thank you @Muhammad Zeeshan I appreciate the answer but that is definitely concerning.  I inherited managing the incidents for our Opsgenie instance and how the team set things up before I arrived, they use Impacted Services as services for one product.  Each service is basically a primary module which the system is dependent on.  If I can't use tags in a Saved Search, that's not ideal if we intend to use this for tracking another Product or more in the future.  But, I'll look into this.

Muhammad Zeeshan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 2, 2023

Hey @Doug Garcia 

You're most welcome! Yes unfortunately Service tags cannot be used in Incidents' list search. If you like, I may go ahead and open up a Feature suggestion ticket for this to our Development team so that they may consider this for future implementation?

Doug Garcia October 2, 2023

Hey @Muhammad Zeeshan

Thank you for the answers.  I am a bit confused though.  I just created a search based off a known tag and was able to save it just now.  This is not ideal, but appears to be working as I would hope it would.

Capture.JPG

Muhammad Zeeshan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 3, 2023

Hey @Doug Garcia ,

Those are the tags added on Incidents. Earlier we were discussing searching the Incident lists via the tags added on Services, which is not possible.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events