Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can I manually notify an team mate after a incident/alert is created.

I'm trying to find out if after an incident/alert is created and the notifications for the on-call team members go out if I can then manually send a notification to a team member from the alert/incident view.


Alert comes through and the on-call person gets their notifications based on the rules. After further investigation, they need more help but it is after hours. We want to trigger the notification rules again for a certain team member that might be able to help

1 answer

For any alert, when click into its page, in the top right click the ... to bring up Add Responders.  You should be able to add any user (or team).  Depending on that users notification rules and the severity (and other critieria of the alert) it will notify them appropriately.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

223 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you