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Can I manually notify an team mate after a incident/alert is created.

I'm trying to find out if after an incident/alert is created and the notifications for the on-call team members go out if I can then manually send a notification to a team member from the alert/incident view.

Example:

Alert comes through and the on-call person gets their notifications based on the rules. After further investigation, they need more help but it is after hours. We want to trigger the notification rules again for a certain team member that might be able to help

1 answer

For any alert, when click into its page, in the top right click the ... to bring up Add Responders.  You should be able to add any user (or team).  Depending on that users notification rules and the severity (and other critieria of the alert) it will notify them appropriately.

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