I would like to set up my existing phone number for the call routing integration in Opsgenie.
Is that possible? Under which circumstances? How would I approach this configuration?
Or can I only have a phone number assigned by Atlassian?
It is possible to port a phone number your organization owns to be used in the incoming call integration. However, this process takes up to a month to complete and involves your organization transferring ownership of the number to our provider. Most customers opt to just using the randomly assigned number and forwarding calls from their existing line to the incoming call integration. If you want a specific area code or vanity number, we can check our provider for availability as well if you reach out to us in the chat or by entering a support ticket here: https://support.atlassian.com/contact/#/
If you do wish to port your number to our provider, here's the information we'd need for that:
Once you have that information, you can reach out to us via chat or the support portal with the info to start the port process.
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