When on-call assignments change, all previous "acked" alerts remain acked and silent indefinitely. I would like any acked alerts to revert to "unacked" after a period of time. Like a day or two. How do I do that?
Hi @Ben Gardella ,
Like @avarvel mentioned, we see most customers adding a Notification Policy that is configured to restart notifications after X-time following when the alert was created: https://docs.opsgenie.com/docs/team-policies#notification-policy
These can be configured under a team's Policies tab and would look something like this:
Alternatively, if your alerts notify users through an escalation policy, you could repeat that escalation's rules and revert the alert back to an un-ack'd state:
Either option works! Simply a personal preference between one or the other. Let us know if you have any additional questions or issues.
We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsg...
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