Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I globally set any Acknowlegement to expire (auto-unack) after a period of time?

When on-call assignments change, all previous "acked" alerts remain acked and silent indefinitely.  I would like any acked alerts to revert to "unacked" after a period of time.  Like a day or two.  How do I do that?

2 answers

2 accepted

3 votes
Answer accepted

Have you tried adding a notification policy to 'auto restart' after X time?

1 vote
Answer accepted
Nick H Atlassian Team Sep 12, 2020

Hi @Ben Gardella ,

Like @avarvel mentioned, we see most customers adding a Notification Policy that is configured to restart notifications after X-time following when the alert was created: 

These can be configured under a team's Policies tab and would look something like this:

no comm2.jpg

Alternatively, if your alerts notify users through an escalation policy, you could repeat that escalation's rules and revert the alert back to an un-ack'd state:

escalation comm.jpg

Either option works! Simply a personal preference between one or the other. Let us know if you have any additional questions or issues.

Thanks. I'll try option one and see how it goes.

Like Nick H likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

New GitLab integration in Incident Investigation view

We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsg...

325 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you