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Can I globally set any Acknowlegement to expire (auto-unack) after a period of time?

When on-call assignments change, all previous "acked" alerts remain acked and silent indefinitely.  I would like any acked alerts to revert to "unacked" after a period of time.  Like a day or two.  How do I do that?

2 answers

2 accepted

3 votes
Answer accepted
Deleted user Sep 06, 2020

Have you tried adding a notification policy to 'auto restart' after X time?

1 vote
Answer accepted
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 12, 2020

Hi @Ben Gardella ,

Like @[deleted] mentioned, we see most customers adding a Notification Policy that is configured to restart notifications after X-time following when the alert was created: 

These can be configured under a team's Policies tab and would look something like this:

no comm2.jpg

Alternatively, if your alerts notify users through an escalation policy, you could repeat that escalation's rules and revert the alert back to an un-ack'd state:

escalation comm.jpg

Either option works! Simply a personal preference between one or the other. Let us know if you have any additional questions or issues.

Thanks. I'll try option one and see how it goes.

Like Nick H likes this
Orhun Özbal
I'm New Here
I'm New Here
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Nov 06, 2023

These two alternatives seem to have different side-effects if you have multiple integrations on the same alert. 
When using the first option(with notification policy on teams), whole alert life-cycle restarts and re-triggers any other integrations you may have. 
The second option only loops through the escalation rules so any other integrations are not notified. 

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