When on-call assignments change, all previous "acked" alerts remain acked and silent indefinitely. I would like any acked alerts to revert to "unacked" after a period of time. Like a day or two. How do I do that?
Hi @Ben Gardella ,
Like @avarvel mentioned, we see most customers adding a Notification Policy that is configured to restart notifications after X-time following when the alert was created: https://docs.opsgenie.com/docs/team-policies#notification-policy
These can be configured under a team's Policies tab and would look something like this:
Alternatively, if your alerts notify users through an escalation policy, you could repeat that escalation's rules and revert the alert back to an un-ack'd state:
Either option works! Simply a personal preference between one or the other. Let us know if you have any additional questions or issues.
Hello there friendly community! I'm currently working on a guide for folks who are new to Incident Management, or want to improve their current Incident Management process. The TL;DR I'd...
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