We are looking to start using OpsGenie to track on-call incident management process.
At the moment we are using Atlassian products, Jira Software, Jira Service Desk and also use plug-ins such as Slack and Tempo Time Sheets.
If we are using ops genie can then engineers record time they are called out and for how long? If so, can this be exported to a report that we can use for payroll or would it be through Jira and tempo time sheets.
Hi! @Natalie Bateman
Thanks for your question! To clarify @Gökçem's advice. You can certainly access the On-Call report that way, and it's a great way to determine how fair the on-call load is being distributed amongst the team. But we don't recommend it be used for tracking hours and payroll as it's not designed for that. Hope that helps!
In Opsgenie, it is possible to get on-call time reports. It shows the on-call time analytics per user over the time defined in the Time Period filter.
Here is a more detailed link about the "On-call Time Reports":
We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events