There are occasions where there is more than one incident happening at the same time, particularly when we start integrating planned maintenance and suspected cases. A consequence of this is that incident updates start to be a bit "spammy".
It would be great if we could post all incident updates (created, statusChanged, maaaaaaaybe updateSent) to a single Slack channel. We can have it so that all alerts for a given team are created in a single Slack channel but that is problematic:
i) The alert is disconnected from the incident. This is more about Stakeholder management, we only communicate in terms of incidents.
ii) It's via team - so yes we could have all alerts go to the same team but it's bending the system too far.
Really looking for like a news desk of incident changes:
11:01 - GIN-1024 Planned Maintenance, patch applied created.
12:32 - GIN-1022 Suspected traffic loss closed.
13:32 - GIN-1024 Planned Maintenance, patch applied updated.
Is it possible to get the incident updates all going to the same Slack channel? In terms of getting this to work I also looked at JIRA service desk which kind of allows us to do this since all incident types are to update on the same channel but frankly OpsGenie is far superior as an incident management tool that it's not really worth making the change. I guess I raise it as I was wondering if it were possible to link the two somehow so that any incident rasied in OpsGenie is also an incident type in JSD / JIM, and that way we can get the Slack updates!
Any and all suggestions welcome here, even if it is creating a custom API to do the trick.
I have looked into your request and when it comes to our slack integration and Incidents, this works by creating a new slack channel for that particular Incident.
We do have a feature request logged in our system for providing the ability to connect an existing slack channel to incidents however this is current functionality as of yet.
I have come up with a workaround for you which might be useful for your use case.
What you could do is set up an email integration directly with an existing slack channel and then set the defined email address for that slack channel as a stakeholder in your Opsgenie account.
This being said any stakeholder-based communication can be fed into that slack channel
Hope this helps!
This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA. We all know the drill. 💤 You'r...
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