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Can I create ServiceNow incident Using Actio n Channel?

I want to create ServiceNow incident automatically if certain alert conditions are true can I automate this entire process using Alert Action.

1 answer

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 25, 2023

Hi @Jugal_Shroff ,

You can create a Service Now incident automatically using the

"For other Opsgenie alerts: Create ServiceNow Incidents for Opsgenie Alerts:"

section and apply a filter for the field you want the condition to apply to.

Here is an example:

2023-09-25_16-28-58.png

@John M Thanks for this information, my concern here is my Service Reliablity team created certain monitors in DD, for example 3 out of 5 or all 5 monitors triggered an alert which automatically gives confirmation that it is an actual issue. In this scenario, a Service Now incident should be created as soon as these three or 5 monitor alerts get triggered. 

 

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2023

@Jugal_Shroff that could be tricky. There might be some way to do it depending on the data in the alerts. If you're able to, I would open a support ticket or a chat so we can look at your account and see if there's any way we can figure something out. 

Sure, let me take this up internally, I will reach out to you. Pasting alert information in the open forum will be compliance issue for me. Please suggest how to provide alert information.

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2023

You can raise a private support ticket here:

https://support.atlassian.com/contact/#/

I will raise through our org .

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