Automatically create incident from Alert in opsgenie

[serge calderara]

Dear all,

I have setup in opsgenie an Email integration in order to test the automatic creation of incident.

When an email came in, it properly create an alert, but what I try to find out is how to automatically create an Incident when an alert contains a specific string and how to map Alert field with incident fields.

My JSM is a Premium subscription, but i could not find the menu to configure Incident Rules ?

Thanks for help

regards

[Nick Haller · Accepted solution]

Hi @serge calderara ,

You'll want to use incident rules to automatically create incidents based off an alert's specific string. But I believe these are only included with JSM Enterprise.

https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/

Incident rules can be configured under the team receiving the alerts >> the specific Service >> Incident Rules tab:

[serge calderara]

@Nick Haller ,

I find it out, it was hidden inside the service integration configuration under Rules Tab, was looking for a button Incident Rules

regards

[Nick Haller]

I apologize, and agree the wording from plan-to-plan (JSM << >> OG) is a bit confusing. I'll try to have engineering clear this up.

JSM Premium maps to OG Standard. Our Incident Rule doc shows a warning at the top of the page mentioning Incident Rules are only included on the Enterprise plan. Which is what I was basing my belief off of:

But the JSM pricing page mentions automation of incidents is included with JSM Premium:

So can you trying creating a service under a team, then add an incident rule? And please confirm whether or not you are able to add a rule successfully.

Thanks!

[serge calderara]

I can see the Incident Rules under my services, it was hidden in a tab...

Yes licence and Plan are really horrible to understand.

why not simply map OPSG plan to Jira plan, sometime simpler thing goes smoother and avoid customer frustration

regards

[serge calderara]

hello @Nick Haller , can you help on the 2 post below, seems you are the only one answering here, this opgenie community is not so responsive in my mind

https://community.atlassian.com/t5/Opsgenie-questions/Alert-count-behavior-in-Opsgenie-not-clear/qaq-p/1730960

https://community.atlassian.com/t5/Opsgenie-questions/Incident-and-Responder-Alert-process-is-not-so-clear/qaq-p/1732128

Thanks for help

regards