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Automatically create incident from Alert in opsgenie

Dear all,

I have setup in opsgenie an Email integration in order to test the automatic creation of incident.

When an email came in, it properly create an alert, but what I try to find out is how to automatically create an Incident when an alert contains a specific string and how to map Alert field with incident fields.

My JSM is a Premium subscription, but i could not find the menu to configure Incident Rules ?

Thanks for help


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Nick H Atlassian Team May 10, 2021

Hi @serge calderara ,

You'll want to use incident rules to automatically create incidents based off an alert's specific string. But I believe these are only included with JSM Enterprise.

Incident rules can be configured under the team receiving the alerts >> the specific Service >> Incident Rules tab:


@Nick H ,

I find it out, it was hidden inside the service integration configuration under Rules Tab, was looking for a button Incident Rules



Like Belliveau_ John likes this
Nick H Atlassian Team May 10, 2021

I apologize, and agree the wording from plan-to-plan (JSM << >> OG) is a bit confusing. I'll try to have engineering clear this up.

JSM Premium maps to OG Standard. Our Incident Rule doc shows a warning at the top of the page mentioning Incident Rules are only included on the Enterprise plan. Which is what I was basing my belief off of:


But the JSM pricing page mentions automation of incidents is included with JSM Premium:


So can you trying creating a service under a team, then add an incident rule? And please confirm whether or not you are able to add a rule successfully.


I can see the Incident Rules under my services, it was hidden in a tab...

Yes licence and Plan are really horrible to understand.

why not simply map OPSG plan to Jira plan, sometime simpler thing goes smoother and avoid customer frustration


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