I have setup in opsgenie an Email integration in order to test the automatic creation of incident.
When an email came in, it properly create an alert, but what I try to find out is how to automatically create an Incident when an alert contains a specific string and how to map Alert field with incident fields.
My JSM is a Premium subscription, but i could not find the menu to configure Incident Rules ?
Thanks for help
Hi @serge calderara ,
You'll want to use incident rules to automatically create incidents based off an alert's specific string. But I believe these are only included with JSM Enterprise.
Incident rules can be configured under the team receiving the alerts >> the specific Service >> Incident Rules tab:
I apologize, and agree the wording from plan-to-plan (JSM << >> OG) is a bit confusing. I'll try to have engineering clear this up.
JSM Premium maps to OG Standard. Our Incident Rule doc shows a warning at the top of the page mentioning Incident Rules are only included on the Enterprise plan. Which is what I was basing my belief off of:
But the JSM pricing page mentions automation of incidents is included with JSM Premium:
So can you trying creating a service under a team, then add an incident rule? And please confirm whether or not you are able to add a rule successfully.
This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA. We all know the drill. 💤 You'r...
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