Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,239
Community Members
 
Community Events
176
Community Groups

Automatic incident creation from alert

We have OpsGenie set up to generate an alert for incoming phone calls via the "Incoming Call" integration for a particular team. This is all working perfectly -  the alert is created in the system and the call is routed to the right person. 

Now we would like to automatically create an incident for each alert generated by an incoming call. We've defined a service for the team handling these calls, and we've create an Incident Rule on the service that says "IF for any received alert THEN create an incident with priority P1".

Screen Shot 2021-03-05 at 10.26.14 AM.png

I can't see any indication that the rule is ever evaluated. No incident is created, and there's no indication on the alert activity log that the rule was evaluated. 

I'm sure that I am missing something simple - maybe I need to connect the Alert to the Service somehow? But poking around I haven't been able to figure out what the missing link is. Any ideas?

1 answer

From Atlassian Support:

in this case, even though the call is being routed to the correct team, the actual alert is not assigned to that team at the time it is created, which is what would be needed to trigger an incident rule. You can set this in the 'Advanced' settings of the incoming call integration:

jira-generated-image-static.png

Now, an alert created from the incoming call will be assigned to the team from the start, and will also trigger the incident rule and create an incident. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS

Atlassian Community Events