Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Automated Acknowledge Rule Failing

Hi Team,

I've got an OpsGenie Teams Integration with a JSM Project, and have successfully configured Incoming Automation Rules to create alerts given specific conditions (i.e. when a high priority issue is created).

I am not able to acknowledge the alerts via JSM and the Incoming Automation Rules.  My rule type is Acknowledge Alert, Match All Conditions Below (Event Type contains issue_updated, Status Name contains In Progress). I did not edit the Alias, User, or Note fields.

Any idea why, when I transition an issue to In Progress that has an alert attached to it, that alert is not acknowledged? 

1 answer

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 16, 2023

Hey @Joe Pearson ,

Thanks for reaching out about this! It would be best if you open a ticket with our support team at so we can check out your account. 

Abraham M. 
Opsgenie Support 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events