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Automate subtask creation in Jira when Ack is done

Hello,

         I want to be able to track how many alerts had to manage the team in each sprint. 

Our project has 4 different teams which are managed in different sprints. So I was thinking to be create a story on each team and then create a subtask on the story each time the member of a team performs an Ack to an alert. 

I saw that it is possible to call a webhook from opsgenie through policies, and then it is possible to provide a webhook from Jira. Then my question is if it is possible to call a webhook when an alert is acked and then pass to jira in the webhook parameters the person who performed the ack, the name and ID of the alert, etc.

 

Thank you,

       Rafael

1 answer

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Robert Atlassian Team Jul 23, 2021

Hi @Rafael Francisco Garabato Bonino !

 

I don't mean to sidestep your question around subtask creation, but based on your use case I think some of the reporting features should help you find this information within Opsgenie. 

Specifically, "user productivity analytics" is probably the most applicable here:

https://support.atlassian.com/opsgenie/docs/view-global-alert-and-user-productivity-analytics/

 

https://www.atlassian.com/software/opsgenie/advanced-reporting-and-analytics

 

Do any of those provide the data you were looking for? 

Hi @Robert ,

      Those metrics are cool to track productivity of the user. But what I need is to be able to track how much it impacts our sprints, and I am the kind of persona that loves automation. So I could create a filter and see it in opsgenie, but I would better have less metrics but already in Jira.

 

Rafael.

Robert Atlassian Team Jul 26, 2021

Hi @Rafael Francisco Garabato Bonino !

 

Unfortunately, since creating a sub-task via API requires a different payload format than normal issue types, it won't be supported by Opsgenie out of the box. 

 

That said, we do have customization options through OEC that would allow you to set something like this up in your environment. 

https://github.com/opsgenie/oec-scripts/blob/master/Jira/scripts/actionExecutor.py#L115

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