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Auto-logout issue with Opsgenie App?

Frank Barzizza
Frank Barzizza Dec 16, 2021

Hello, 

Our IT team reported that they were all logged out of their Opsgenie app on their phones, causing them to not receive any notifications or alerts. Is this related to the scheduled maintenance on 12/13 or network outages yesterday, 12/15? If not, how can we prevent this from happening again?

Thanks,

Frank

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AdamP
AdamP Jul 13, 2022 • edited

Is it possible for us to get any feedback on this from Atlassian?  I have phone calls that alert me / wake me up, then I check the app to ack/look at details of a page.  If there was at least a notification that we've been signed out, that would be a good feature.

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Anthony Karapetrides
Anthony Karapetrides Dec 30, 2021

Same for me! Super annoying when I try to acknowledge an alert on my watch but it doesn’t let me because the iPhone app has decided to log out!

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Mark
Mark Dec 29, 2021

Same here... VERY annoying! From what I remember, this started happening around the 21st of December?

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Alexander Jost
Alexander Jost Dec 24, 2021

Same for me. After a while I get logged out the iPhone app and must re-login when opening the app.

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