Auto Slack channel creation when incident is created

[Sterling Houghton]

I don't see any option via the UI or API to have a Slack channel created automatically when an incident is created. Surprised this functionally doesn't exist, or does it and it's not documented?

[Muhammad Zeeshan]

Hey @Sterling Houghton 

The functionality does exist for creating a Slack channel for an Incident but you can only do so manually via thee UI, that you may find to be documented here: https://support.atlassian.com/opsgenie/docs/connect-slack-app-for-incident-management/#Creating-and-adding-Slack-channels-to-an-incident

There is no automatic functionality as of now nor is there an API. However, we do have an internal feature request ticket for that to consider implementing this functionality in the future.

Best regards,

[David Whitlow]

Thanks for the info @Muhammad Zeeshan - is there any way to get the same app experience you get from doing the 'create channel' into an existing channel?

For instance, if I'd already created a slack channel - can we get the opsgenie bot to show up with the same incident control panel in that channel vs having to create it from OG?