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Auto Close alerts using on-call schedule

Andy Bradley
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September 24, 2022

We are wanting to send all of our incidents from SolarWinds over to OpsGenie.   We have this integration setup and tested and so far so good.

However, we only want to send notifications during the on-call rotation schedule.
This appears to work, but what we discovered is that all of the alerts that come in during the hours where we do not have anyone in the rotation schedule are just sitting there and when the on-call person becomes active in the schedule ALL of the alerts get sent.   

I have been looking at the team and notification policies including the auto-close ones and do not see a way to auto-close an alert if there is no-one in a schedule.

The goal is to be able to send our notifications to OpsGenie for processing 24x7 and use the rotation schedule to determine when to send out the alert.  If the rotation is black that means that we have staff working normal hours and no alert needs to be generated for on-call rotation purposes.

How would we accomplish this?

2 answers

1 vote
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2022

Hi @Andy Bradley ,

It's not possible to use a schedule's rotation to determine when a notification policy should apply.

But - you can restrict a notification policy to days / times - just like you can with a rotation. So you can simply replicate the same days / times of the rotation (or business hours) with the notification policy:

rotnp1.jpgrotnp2.jpgrotnp3.jpg

0 votes
Muhammad Zeeshan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2022

Hey Andy,

The most straightforward approach for this would indeed be to make use of the notification policies and implement the Auto-close from there given the conditions that the alert is created within the day/time when no one is on-call (you will have to configure those manually as shown based on your on-call schedule configuration):

Screenshot 2022-09-26 at 15.45.29.png

If that does not solve your case feel free to reach out to our Support Desk via: https://support.atlassian.com/contact/#/ so we can further inspect your configuration and advise you accordingly.

Best regards,

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