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Attachment on Opsgenie alert does not get attached to JSM ticket

Emily_Cottrell
Emily_Cottrell Feb 17, 2023

We are using an email integration in Opsgenie to automatically generate tickets in JSM from email. The emails being sent include attachments and they are being put on the Opsgenie alert. However, when Opsgenie sends the alert to JSM, the attachment is not being carried over to the JSM ticket. Is there a way to get the attachments on the JSM ticket?

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Agaci Avinas
Agaci Avinas
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 20, 2023

Hi @Emily_Cottrell ,

I am Agaci from Atlassian support. 

Functionality to add attachment to the JSM/JSW ticket from Opsgenie is a feature request in our end. You could view and vote for the issue using below link,

https://jira.atlassian.com/browse/OPSGENIE-393

You could also add your thoughts to the comments in the ticket.

Regards,

Agaci

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