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Is there a way to select a Team in Alert using Jira Service Management integration and custom field in original service request?
I can configure a separate web hook for each team but it looks like an overkill for me.
I have about 10 teams in OpsGenie and want a customer to select a team when he creates a Jira Service Request on portal.
Hello @Sergei Gridnevskii ,
This is Darryl, Opsgenie Support. I am here to help. š
Understand that you would like to set up the team auto-allocation for the Opsgenie alerts created by the Jira Service Management integration instead of having multiple Webhooks.
There are 2 workarounds that I can think of as attached below, hope this will be helpful.
Hi @Sergei Gridnevskii ,
Sorry that due to the paragraph limitation, I couldn't provide you with the full steps here.
Please reach out to us by creating a Support Request via this link.
Sincerely sorry for the inconvenience.
Kind regards,
Darryl Lee
Opsgenie Support
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Hi @Noah Miles & @Tom Jƶrg,
Here I documented the steps in a PDF file as attached to this link.
Please let us know if it's helpful in your operation.
Thank you.
Kind regards,
Darryl Lee
Support Engineer, Atlassian
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Hey Tom,
Glad to know this is helpful on your end.
Have a great day and enjoy Opsgenie. š
Kind regards,
Darryl Lee
Support Engineer, Atlassian
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Hi @Darryl Lee
I would also be very interested in your solution to this problem. Is there any chance that you publish the missing steps somewhere with public access? Or should I create a support request as well? Just asking because I might not be the last one to do so. ;-)
Kind regards,
Tom
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