Is there a way to select a Team in Alert using Jira Service Management integration and custom field in original service request?
I can configure a separate web hook for each team but it looks like an overkill for me.
I have about 10 teams in OpsGenie and want a customer to select a team when he creates a Jira Service Request on portal.
Hello @Sergei Gridnevskii ,
This is Darryl, Opsgenie Support. I am here to help. 😃
Understand that you would like to set up the team auto-allocation for the Opsgenie alerts created by the Jira Service Management integration instead of having multiple Webhooks.
There are 2 workarounds that I can think of as attached below, hope this will be helpful.
Hi @Darryl Lee
I would also be very interested in your solution to this problem. Is there any chance that you publish the missing steps somewhere with public access? Or should I create a support request as well? Just asking because I might not be the last one to do so. ;-)
Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events