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Allow users to view all Opsgenie Alerts

Bailey Hecksel February 27, 2023

We've recently limited the number of Opsgenie users who have admin roles. Unexpectedly, this changed viewing permissions for these users and no longer allows them to see all alerts. For our company, it would be beneficial to allow all Opsgenie users to see all alerts regardless of their role.

From Atlassian: Owners and admin users can see all alerts in the alerts page. Users can only see the alerts assigned to them; plus the alerts that their teams are added to.

Is it possible to create a "Can View All Alerts" team, and "add" them to every alert that gets created (in parallel to the actual team the alert is assigned to)? 

Thank you.

1 answer

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3 votes
Answer accepted
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 27, 2023

Hi @Bailey Hecksel ,

There's also the option to assign your users a custom role that allows them to See All Alerts:

role1.jpg

Bailey Hecksel February 27, 2023

You're a legend, this should help! Thank you very much.

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