Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Alerts that have been ack'd but not closed for x days

We've had a problem recently where alerts have been ack'd but not closed. Most of this was because it took some time for us to reduce the noise alerts. Our response team got too used to occasionally ack'ing and ignoring alerts. Now that we've filtered out the noise alerts we're re-training the team, but I was wondering if there's some way to catch this in case something like this happens again.

Is there a way to remind the responder after so many days that they have an open alert? Or maybe some way to send someone (most likely a manager) a list open alerts that haven't been closed?

1 answer

1 accepted

0 votes
Answer accepted
Nick H Atlassian Team Sep 30, 2020

Hi @Kimi Nakashima ,

To re-notify users you can configure a Notification Policy under the team receiving these alerts. Notification policies can be used to restart the notification process for any open alerts after x-time. If the alert gets closed before the time configured, the policy will not apply / restart notifications:

That might look something like this:




Otherwise, users who have permission to the Analytics tab can schedule reports that send via email for open alerts daily, weekly, etc.

You'll most likely want to configure this scheduled report under the Alert Analytics tab:

That query/report might look something like this:



My example above would send me an email weekly every Monday at 8am for any open alerts. 

Hope these help! Let us know if you have additional questions or issues.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

New! Investigate and re-deploy stable deployments from the Incident Investigation view in Opsgenie

We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...

150 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you