Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Alert vs Incident

AbrahamA
AbrahamA
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Dec 19, 2022

Hello All

 

If all I have to do is respond to customer tickets from the alerts I get in opsgenie. What will be the reason to create Incidents in opsgenie?

Thanks

Abe

Answer
Watch
Like Be the first to like this
248 views

1 answer

0 votes
Nick H
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 20, 2022

Hi @AbrahamA ,

Incidents would be considered higher priority alerts that have serious business impacts to your customers, services, both, etc.

There are additional features included with incidents such as the ability to notify stakeholders, create a WAR room to collaborate and resolve the incident, etc.

If you are simply looking to notify your Opsgenie users of any issues, then alerts are probably only needed though.

View More Comments
Bin Liang
Bin Liang Dec 21, 2022

We do not have enterprise plan, probably not plan to.  Then the Incident in OpsGenie offers no additional benefits?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Opsgenie
Opsgenie
TAGS
AUG Leaders

Atlassian Community Events

See all events