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Alert vs Incident

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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 19, 2022

Hello All


If all I have to do is respond to customer tickets from the alerts I get in opsgenie. What will be the reason to create Incidents in opsgenie?



1 answer

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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 20, 2022

Hi @AbrahamA ,

Incidents would be considered higher priority alerts that have serious business impacts to your customers, services, both, etc.

There are additional features included with incidents such as the ability to notify stakeholders, create a WAR room to collaborate and resolve the incident, etc.

If you are simply looking to notify your Opsgenie users of any issues, then alerts are probably only needed though.

We do not have enterprise plan, probably not plan to.  Then the Incident in OpsGenie offers no additional benefits?

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