Alert time ignoring when integration assigned to the specific team

[sergii_yelenski]

I created New Relic integration and assigned it to the specific team.

Then I created global alert policy and specified alert time to receive alerts during working hours.

But with the current settings my team continue receiving alerts during non-working hours.

When I deleting assigned team from the integration settings and adding it as responder team in the alert policy, all works as expected.

Is that a normal behaviour?

[Nick H · Accepted solution]

Hi @sergii_yelenski ,

Alert policies cannot control the creation of an alert based on the time. They are used to modify an alert such as increase the priority, add tags, add responders, etc.

Closest thing to this behavior would be to configure a notification policy under your team instead. These can delay / suppress alerts during the times you shared in your previous screenshot. They also have functionality to auto-close alerts if that is desired as well.

[sergii_yelenski]

Hi @Nick H,

Thank you for your answer! I've tried to configure notification policies instead and now it works like a charm.