Were are currently testing alerts from Opsgenie to response coordinators and have noticed that when an alert is sent to our phones via voice the number that shows up is always different. Is there a way to fix this number so that it is always the same? We'd like to be able to identify the number and add it as a contact in our individual phones.
Hi @Colter Seitz ,
There is not a way to pick which number notifies your users.
So you and your users will want to download our vCard. This will add an Opsgenie contact to your mobile device that includes all the numbers Opsgenie will notify via sms or voice:
^ You can also find our EU vCard in that doc as well - depending on which region your users are located: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-EU-vCard
It would be great if the OpsGenie mobile app offered to install the VCard when you set it up, and to set it as a Favourite in your iPhone.
This is what PagerDuty does and it means that everybody hopefully has the VCard added to favourites so that it will bypass Do Not Disturb.
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events