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Alert phone number

Were are currently testing alerts from Opsgenie to response coordinators and have noticed that when an alert is sent to our phones via voice the number that shows up is always different.  Is there a way to fix this number so that it is always the same?  We'd like to be able to identify the number and add it as a contact in our individual phones.

 

1 answer

1 vote
Nick H Atlassian Team Apr 28, 2021

Hi @Colter Seitz ,

There is not a way to pick which number notifies your users.

So you and your users will want to download our vCard. This will add an Opsgenie contact to your mobile device that includes all the numbers Opsgenie will notify via sms or voice: 

https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-US-vCard

Nick H Atlassian Team Apr 28, 2021

^ You can also find our EU vCard in that doc as well - depending on which region your users are located: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-EU-vCard

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