Alert not closed notification

[Ergo Sims]

Hey.

We have a rule to notify response team if alert is not closed in time. Although there are many different notification flows available (note added, schedule start-end etc.) there doesn't seem to be possibility to have separate notification rule for "alert not closed". Is there a way to have separate rule for that (don't want a call, just push notification or email is enough)?

Thanks in advance.

[Tejaswi G]

Hi @Ergo Sims

This is Tejaswi from the Opsgenie team and here to help. 

We don't have a separate notification rule(flows) for the existing alerts and you will be notified via a new alert rule if you are added as a responder via the escalation rules or if you are notified again via it. 

If you have any further queries, Please log a ticket with us at https://support.atlassian.com/contact 

Kind Regards,

Tejaswi