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Alert email template

Olga Videc Community Leader Jan 13, 2020


Is there a way to edit opsgenie alert looks, when you send it to people.

In my case, the email notification has too many unnecessary fields.

Is there a way to change that?


BR, Olga

1 answer

1 accepted

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Answer accepted
Samir Atlassian Team Jan 13, 2020

Hi @Olga Videc - it's not possible to customize what Opsgenie alert notifications will include. However, we do have a feature request for this which I can add you to.


You can however, create email notification templates for incidents (incidents only available on enterprise plan) - where you can customize what the email notifications sent to stakeholders for incidents will look like, but this isn't currently possible with alert notifications.

Olga Videc Community Leader Jan 14, 2020

Hello @Samir 

Thanks for the info.

BR, Olga

Hello @Samir what is the status of this new feature? can you also add me to the list? we also want it to support html tags so the look and feel of the email is more meaningful to our operators and it can also support our company logo.  Thanks!

Samir Atlassian Team Aug 12, 2021

Hi @Edmundo Rangel - this feature request is currently in the backlog. We don't have an ETA on if/when it will be implemented. I have added you to the feature request!

Hi Samir, I know that this feature request is in backlog now. Could you pls add me as well to the list of watchers. Thanks.

Samir Atlassian Team Sep 23, 2021

Sure @Sravan Softility , I will add you to the feature request as well!

Can someone send me the link to the issue in the backlog so that I can track it?

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