We are actually testing opsgenie with Jira Service Management integration.
Our context is as below :
1 We receive alert from Dynatrace
2 Alerts create automaticaly an incident in Opsgenie for Alert of type P1
3 - Opsgenie create a corresponding Responder Alert in linked to that incident
What we are doing :
1 When responder alert is create, we would like to create a Problem issue in SM
2 The team will work directly on the Jira problem issue in order to get a better history steps on the incident
How to do the following:
1 - When only the related problem is updated we need to update a note in Opsgenie reponder alert
2 - If we close the problem in SM we need to close automatically the incident and the reponder Alert
3 We do not want any opsgenie alert creation if a jira webhook event is happening but instead only update related problem in link with opsgeni alert
Thanks for help on how to handle that configuration
Hi @serge calderara ,
1. What do you mean when "related problem is updated" you want a note added to Opsgenie responder alert? Where is the "problem" being "updated", and what do you mean by updated in this case?
2. There isn't a way to have the incident be closed when the issue is closed in JSM. However, if the responder alert created the JSM issue, then when the JSM issue is resolved/closed, the responder alert should be closed automatically.
Hello @Samir , during the time of your reply I manage to do it.
Problem isin fact an issue type in Jira SM.
By the way, actually I am able to create a Jira Issue when an Source Alert is created.
But how to create an Issue when the Responder Alert is created only not the assicated Alert ?
What is the rule to be used in order to identify only the responder Alert for Jira issue creation ?
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