Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Alert and Jira Service Management issue creation

serge calderara
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 25, 2021

Dear all,

We are actually testing opsgenie with Jira Service Management integration.

Our context is as below :

1 We receive alert from Dynatrace

2 Alerts create automaticaly an incident in Opsgenie for Alert of type P1

3 - Opsgenie create a corresponding Responder Alert in linked to that incident

 

What we are doing :

1 When responder alert is create, we would like to create a Problem issue in SM

2 The team will work directly on the Jira problem issue in order to get a better history steps on the incident

 

How to do the following:

1 - When only the related problem is updated we need to update a note in Opsgenie reponder alert

2 - If we close the problem in SM we need to close automatically the incident and the reponder Alert

3 We do not want any opsgenie alert creation if a jira webhook event is happening but instead only update related problem in link with opsgeni alert

 

Thanks for help on how to handle that configuration

regards

1 answer

0 votes
Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 30, 2021

Hi @serge calderara ,

 

1. What do you mean when "related problem is updated" you want a note added to Opsgenie responder alert? Where is the "problem" being "updated", and what do you mean by updated in this case?

 

2. There isn't a way to have the incident be closed when the issue is closed in JSM. However, if the responder alert created the JSM issue, then when the JSM issue is resolved/closed, the responder alert should be closed automatically.

serge calderara
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 30, 2021

Hello @Samir , during the time of your reply I manage to do it.

Problem isin fact an issue type in Jira SM.

By the way, actually I am able to create a Jira Issue when an Source Alert is created.

But how to create an Issue when the Responder Alert is created only not the assicated Alert ?

What is the rule to be used in order to identify only the responder Alert for Jira issue creation ?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events