Alarm deduplication on same alias with different priority

[Raquel Diez]

Hi,

How does alarm deduplication work when the alias is the same but the alarm priority is different?

Suppose that I get the following, in that order:

• firstAlarm: alias=someAlias, priority=P3
• secondAlarm: alias=someAlias, priority=P1

Possibilities:
1) firstAlarm and secondAlarm are received, since the priority is different
2) Only firstAlarm is received, secondAlarm is omitted, which means that the raise in severity to P1 would be lost
3) secondAlarm is omitted, but firstAlarm priority is raised to P1

From the documentation it looks like it would be number 2). I know I can easily add the priority to the alias to get behavior number 1) in case it is not how it works by default, but I am looking to get behavior 3).

Thanks,

[Nick H · Accepted solution]

Hi @Raquel Diez ,

If two alerts are received with the same alias, they would deduplicate (or increase in count).

If the second alert has a higher priority, the alert's priority would be increase and notifications would restart.

If the second alert has a lower priority, the alert would simply deduplicate. Opsgenie cannot lower an alert's priority from deduplication at this time.